Purpose
This complaint and dispute handling procedure reflects legitimate customer opinions
and complaints in accordance with Article 13 of the Terms of Use for small overseas
remittance services. It aims to compensate customers for damages and establish
clear procedures for handling complaints and disputes.
Definitions
- Company: PRABHU Co., Ltd.
- Customer: A user of the remittance service.
- Customer Complaints: Inconveniences or issues raised by customers.
- Dispute: Objections regarding remittance handling.
- Compensation: Damages paid due to company responsibility.
Customer Complaint Handling
Responsible Person: Customer Service (CS) Team Manager
- Submission: Complaints can be filed during business hours.
- Languages: Korean, English, Nepali
- Phone: 070-4160-0331
- Processing: Managed by authorized staff or escalated to COO if necessary.
- Notification: Results are communicated electronically or in writing.
Dispute Mediation Committee
The committee is responsible for resolving disputes fairly and consists of senior management.
- CEO: Minsoo Seo | 070-4160-0331
- COO: Seongbaek Lee | 070-4160-0331
- CISO: Lee Sangkyung | 070-4160-0337
Dispute Resolution Procedure
- Applications can be submitted via website, email, mail, fax, or in person.
- Fact-finding is conducted through various communication methods.
- Pre-mediation agreements may be recommended.
- If unresolved, formal mediation is initiated.
- Accepted mediation has the same legal effect as a civil settlement.
Compensation & Timeline
Compensation is processed according to the Terms of Use. Dispute resolution
results are typically communicated within 30 days. If delays occur, applicants
will be notified with reasons and an updated timeline.
